HELP WITH YOUR ACCOUNT

Your account (My Laemmle)

Tap MY LAEMMLE to open your account page. It shows:

Your tickets: shows you have coming up.
Purchases: your latest purchases. Tap one for the full receipt, or See all for everything by year.
Your Laemmle cards: your Premiere and gift cards with their balances.
Your faves: films you've saved.

Purchases from the box office, our website and the Laemmle app show up within about an hour. A purchase paid only with a Laemmle card appears once that card is on your account.

Signing in

Sign in with your email address and password.
Need a new password? Tap Reset password on the sign-in page and we'll email you a link. It works for 20 minutes.
Never set a password? Use Get started on the sign-in page.

Laemmle cards

To add a Premiere or gift card, tap + CARD next to Your Laemmle cards and enter the 16 digits on the back.
Tap any card to show its full number and a QR code.
Need a card? Premiere and gift cards are sold at store.laemmle.com. See what Premiere gets you.

Reloading Premiere

On My Laemmle, tap Reload on your Premiere, choose an amount and pay by credit card.
The new balance shows on your account, and the reload appears under Purchases with a receipt.
Gift cards can't be reloaded.

Refunds

Open the purchase under Purchases. The receipt tells you how to get a refund for that order:

Tickets bought on our website: use the manage link on the receipt.
Tickets bought in the Laemmle app: app.laemmle.com/purchases.
Tickets bought at the box office: at the box office.
Tickets bought through Fandango: through Fandango.

Save to Faves

Tap Save to Faves on any film page or on Coming Soon.
We'll email you when tickets go on sale for a film you've saved.
Your saved films show under Your faves on My Laemmle. Tap again to remove one.